Security Tips

What Is the security system linked to a police station?
No. The security system is connected to Protectron’s national network of virtual monitoring centers. Our staff confirms each alarm signal and determines how to respond based on the situation (check for false alarm or call the fire department, police, or emergency medical services as required ).
What is the role of a security company and remote monitoring center?
The Security Company takes care of selling, installing, maintaining, and repairing security system components and handles customer service. The monitoring center dispatchers receive, process and follow up on the various alarm signals received.
Where is are the remote monitoring centers located?
Our monitoring centers are located in Nairobi, Thika road. Our facilities boast state-of-the-art virtual monitoring technology and an extensive fiber optic network. In the event of an emergency or disaster affecting one of our high tech centers, another one can take over so you’re guaranteed uninterrupted protection, 24 hours a day
Can I use a security system even if I have a pet?
Yes. Although pets can be a challenge for security systems, particularly if they have free access to protected area or weigh over 100 pounds, specially adapted motion detectors are available at an additional cost. Protectron specialists will be happy to discuss this option with you.
Is the system easy to use?
Yes. The installation technician will explain how the system works upon completing the installation. The system comes with a complete user’s manual and instruction guide along with the handy “Welcome to Protectron” kit. In addition, you can always call Protectron’s Customer Service Department any time.
When and how often should I check my security system?
Check your system regularly to avoid being caught off guard in an emergency situation. Test your system once a month to be sure your communications link is operational.Your security system is connected to a monitoring center. Every time your system goes off, it sends a signal to the center. To avoid unnecessary dispatched, first call the center and identify yourself with your password or PIN (personal identification number) and tell the operator how long you’ll be testing your system or ask for assistance.

What do I do when I contact the monitoring center operator?
1. Give the main phone number of the protected property2. Identify yourself using your password or PIN

3. Give your name.

4. Describe the reason for your call or the cause of the alarm.

What is the role of the people listed on my call list?
When your security system is triggered, an operator dials the number of the protected site. If no one answers or if the person who does answer cannot identify him or herself using a password or PIN, the operator will call the police (depending on your preset instructions)The operator will try to contact a person on your call list.

Remember to notify your contact people if you plan to be gone for an extended period. When one of the people listed on your call list arrives at the site after an alarm goes off while you’re gone, they must first check the outside of the premise before entering the protected site. It is strongly recommended to wait until the police arrive before entering the premises.

For an effective response, contact people should live near the protected location, have keys to the site, an access code to arm and disarm the alarm system, and a password or PIN to identify themselves.

Your Protectron residential security representative can meet these people to explain their responsibilities and show them how to arm and disarm the security system. We recommend that you review your call list every year.

How do I update my file and emergency call list?
Simply call the Protectron monitoring center, identify yourself with your password or PIN, and indicate the changes you wish to make.
Why doesn’t my phone work when my alarm goes off?
When you arm or disarm your security system, the phone line may be busy for 20 to 50 seconds (depending on the type of system). The system transmits a signal to our monitoring center indicating its status.
Will my alarm system function in the event of a power outage?
Yes. In the event of a power outage, the backup battery will take over for a number of hours. If the battery is low, the system will alert the monitoring center, who will then notify you of the low battery signal.
What do I do if I set off my security system and cause a false alarm?
The siren will sound. If you accidentally set off the alarm, stay calm. Enter your code on the keypad, making sure you carefully press each button to deactivate the alarm. Wait approximately one minute and then call the Protectron monitoring center to notify us (or, call on your cell phone if you have one). If not, an operator will initiate your dispatch procedures.
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